Support

Write to us here. Every plan gets a reply — free included — and we aim for 3 business days. There is no ticket number and nothing to sign in to.

The only way we have to answer you.

The visible start of your key, from the dashboard. It tells us which key you mean without being one — never paste the whole thing.

The request you sent and what came back is worth more than a description of it. Coordinates, the query, the status code.

Before you write

An address is wrong or missing

This is the most common thing people write about, and usually we cannot fix it — because the answer is not ours. We read OpenStreetMap, so a missing street is missing in OpenStreetMap, and the fastest fix is to add it there. It takes a few minutes, it corrects every service that uses the same data rather than just ours, and it stays fixed. openstreetmap.org. Write to us anyway if you would rather we looked first.

Cambodia only

A coordinate outside the country is refused rather than answered vaguely. That is deliberate: a plausible wrong answer is worse than a clear no.

429s

The message says which limit you hit and when it resets. A new key is unrestricted, which caps it at the sustained rate with no burst allowance on top — setting a restriction in the dashboard lifts it, and is worth doing anyway. The figures are on plans.

Something looks like a security problem

Use this form and say so in the subject. Please do not post it publicly before we have had a chance to answer.